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The Professional Migration Agent

This book is primarily aimed at Registered Migration Agents (RMA), but may be of interest to people considering a career as a RMA or learning about how the world of an RMA works.

As an RMA you are subject to the Migration Act 1958. Yet day-to-day practice as an RMA is a multi-faceted dynamic affair. So this book is designed as a compendium to support you in achieving enhanced daily work practices. As such, it is distinct from other ethics or compliance focused material you may have read. You are invited to use this book as a helpful starting point to build a stronger performing and better integrated migration practice. Enjoy gaining and implementing practical information sourced directly from experienced successful migration experts.

The following are the chapters in the 120 page book.

Chapter I – Managing Your Migration Career
Unlock the Power of Positive and Proactive Networking
Reviewing Career Options
The Importance of Leadership
Strategies for Avoiding Burn-out and Stress-induced Risks
RMAs in Crisis: How to Spot Them and Resources To Help

Chapter II – Managing Your Practice
Relationships with Office Staff
Overview of Practice Management Resources
Resources for Financial Arrangements with Clients
Words from the Wise: Expert Tips on Migration Practice Set-Up

Chapter III – The Real Story about Client Relations
Pivotal RMA Client Relationship-Building Skills
Evaluating the Case and the Client
Avoiding Conflicts of Interest
Building and Maintaining Client Rapport and Keeping the Client Informed
Terminating RMA-Client Relationships

Chapter IV – Advanced Communication Strategies for Professional RMAs
Meeting Minimal Ethical Standards: Maximise Professional Performance
Becoming Familiar with Local Customs
The Many ‘Hats’ Worn by an RMA
Intergenerational Communication Tips and Traps

Chapter V – Money in Focus
Getting Started
Monthly Activities
Client Securities and Properties
Clients’ Account Audits
Safeguarding Property

Chapter VI – Getting to Know Your Migration Community

Chapter VII – Fundamental RMA Skills

Chapter VIII – Fundamental Professional Ethics
What ‘Migration School’ Does Not Teach
Tribunal Decorum and Practice Guidelines
Tribunal Decorum
Summary of Continuing Professional Development (CDP) Requirements

Welcome to the community of advanced Australian RMAs.

Liana Allan is the Founder and Managing Director at Visacorp Immigration Agency (2001 - Present) and is Australian Registered Migration Agent No. 0104178.

Liana is the Director and co-founder of Legal Training Australia Pty Ltd (2008 - Present), and the Founder of the Migration Alliance Inc, the peak professional association for Registered Migration Agents in Australia (2009 - Present). The board positions Liana has held at Migration Alliance are as follows:

Vice-Convenor (2009), Convenor (2011 - 2013), Treasurer (2013 - 2014) and Secretary (2014 - present)

Presently Liana is working with government to establish a Pro-Bono 'Immigration Clinic' in Sydney's new migrant hot-spot suburb of Auburn. Liana has had Migration Alliance successfully approved as a Voluntary Organisation by the Office of the Migration Agents Registration Authority to offer pro-bono immigration advice and assistance to disadvantaged migrant groups in the area. Liana is passionate about immigration policy.

Liana is Bachelors degree qualified and recently completed 'Women and Power: Leadership in a new world' at Harvard University's JFK School of Government and Politics, USA in May 2014.

In her spare time Liana plays competitive netball, enjoys spending quality time with her two young children, blogging fresh immigration news on the MA website, and watching heated 'Lib-Lab' political debates.


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